Questions, answered plainly.

A guest books a stay, an experience or an individual trip, with planning and support according to what was purchased. Select is a membership for an ongoing relationship: with your permission we retain your preferences, and you have a named Brava contact. Black is by invitation, for frequent travel or more involved assignments, with senior oversight and more extensive coordination as agreed. Ordinary services such as a yacht, a chef or a driver are available at every level.

Membership currently has no annual fee. Accommodation, experiences, and concierge services are priced separately and confirmed before you approve your arrangements.

Any benefit that applies to your booking is shown as its own line in your quote or at checkout before you pay, and is calculated by Brava — never assumed. Membership on its own does not make supplier services free. There is currently no automatic member discount or fee waiver at checkout.

All of them. Accommodation, charters, transfers, chefs, experiences and concierge coordination are each priced for what you ask us to arrange. Your proposal or checkout lists supplier charges and any Brava planning or coordination charge before you approve.

Sending a request is not a booking. A request becomes a proposal, which you approve. A booking is paid when your payment completes, and a service is confirmed once the supplier has confirmed it. Your account shows which of these stages each arrangement has reached.

They depend on the supplier and the service, so they are stated in your proposal or at checkout before you pay. To change or cancel a paid booking, contact us and we will apply the terms you agreed to. We do not promise a refund or a date hold beyond what those terms state.

Online checkout is charged in US dollars. You can view approximate prices in USD, EUR, GBP, ZAR, MXN or BRL, but the amount charged is the USD total shown at checkout.

The support that is stated in your booking or proposal: who your primary Brava contact is, the hours they are available in the destination's time zone, and any in-person assistance that has been scheduled. We do not offer round-the-clock cover unless it is specifically included.

Your Brava contact tells you as soon as we know, explains the options we can find, and escalates within Brava and with the supplier. Alternatives depend on what is available at the time, so we cannot promise an immediate replacement. Any refund follows the terms of the affected booking.

We use what you tell us to plan and deliver your arrangements. We keep travel preferences between trips only with your permission, and you can review or remove them. Suppliers receive only the details they need to fulfil your booking. We do not sell your information.